Refund policy

Last updated 30 September 2026.

1. All sales are final

Every Canvas purchase is final once it is paid. That covers a first purchase, a renewal, an upgrade and the White Label add-on, and it means there is no refund for a change of mind or for a licence that went unused.

The exceptions are short and set out below: rights the law gives you, the buyer terms of Polar, and billing mistakes.

2. Try everything before you buy

A final sale is only fair when nothing is held back until checkout, so all of Canvas is open to you first:

• The demos. All 88 demos run as live websites, all listed on the demos page, with their inner pages and forms in place. Click through the one you would build on.
• The documentation. 388 articles at docs.canvaswp.com cover every block and every Theme Options tab, and the assistant there answers product questions from them.
• Pre-sales questions. Ask about your project, your host or your plugins before you pay. The contact page lists where.

3. When a refund still applies

A final sale never takes away rights you hold elsewhere. A refund is still given in these cases:

• The law gives you one. Where consumer law in the country you live in gives you a right to cancel or to a refund, this policy does not remove it.
• Polar's buyer terms provide one. Polar is the merchant of record for Canvas: it sells you the licence as an authorised reseller, takes the payment and processes any refund. Its Checkout Buyer Terms apply to every purchase, and under them a technical problem that prevents or unreasonably delays delivery is remedied with a replacement or a refund.
• A billing error. The next section covers it.

4. Billing errors and duplicate charges

A duplicate charge, or a charge for an amount you did not agree to, is a billing error, and it is corrected. Contact support from the account that made the purchase and include the order number from your invoice. The routes are on the contact page.

Refunds return to the original payment method through Polar. We cannot send one to a different card, account or person, and how long the money takes to reach your statement is up to your bank.

5. Cancelling a renewal

Canvas renews once a year at the price you first paid. Cancel from the billing portal, which opens from Billing in your dashboard, any time before the renewal date and the next charge never happens.

Cancelling keeps the licence you have paid for until the end of its term, with updates, demo imports, Canvas AI and support running until then. The current term is not refunded, and a renewal that goes through is a final sale like the first purchase.

6. Chargebacks

If you do not recognise a Canvas charge, or think you were charged twice, contact support before you contact your bank. A billing error is put right faster that way than through a dispute.

You keep every chargeback right your card issuer gives you. If a payment is disputed for a licence that was delivered, Polar may contest the dispute with evidence under the card network rules. If the payment is reversed, the licence it paid for may be ended, as the Terms of Service allow.

7. If a refund is issued

When a purchase is refunded in full, the licence key it paid for is deactivated and its seats are released.

• Theme and plugin updates stop.
• Demo package downloads and imports stop.
• Canvas AI generation stops.
• Premium blocks can no longer be inserted or edited in the editor.

Content you imported stays in your WordPress database and remains yours: pages, posts, menus, forms and media are ordinary WordPress content, and nobody takes them back. The code stays under the GPL. What ends is the service the key unlocks, and buying a licence again turns it back on.

Questions

If you are unsure how this policy applies to a purchase you are planning, ask before you buy. The routes are on the contact page, and this policy forms part of the Terms of Service.